Shipping policy

Where we ship from

Every box is packed by hand in Detroit and ships Monday through Friday. Most orders ship the next business day.

Where we ship to

We ship to all 50 states and to Canada. We can ship to PO boxes and military addresses by USPS.

Cost

US ground shipping is free on orders over $75. For smaller orders, the shipping cost is shown at checkout before you pay. Faster options, Priority and Express, are also shown at checkout.

How long it takes

Ground delivery usually takes 1 to 6 business days after the box ships, depending on distance. Alaska, Hawaii and Puerto Rico can take 5 to 8 business days. Canadian orders usually arrive in 4 to 7 business days.

Holiday deadlines

To arrive by Christmas, place your order by these dates:

Ground: Friday, December 11

Priority (2 to 3 days): Tuesday, December 15

Express (1 to 2 days): Thursday, December 17

Canada: Wednesday, December 9

Carriers get busy in December. We ship on time, but we can't control carrier delays once a box is in their hands.

Hold for the holidays

If you choose "Hold for the holidays," we ship your box between December 8 and 11, so it arrives before Christmas, with a Don't Open Till Christmas sticker. Holds are for US addresses; boxes going to Canada ship right away.

Canada

Canada does not allow meat products, or foods made with them, to be sent by mail or courier. The Care Package and any custom box with the coney sauce kit or Jiffy mix ship to US addresses only. Every other box ships to Canada. Canadian orders may be charged duties or taxes by the carrier or Canada Border Services Agency. When that happens, the recipient pays them at delivery.

Hot weather

From May through September, we pack chocolate with a cold pack, or swap it for a heat-safe item of equal value when the forecast at the destination is too hot.

Tracking

You'll get a tracking number by email when your box ships. If you chose to send it to someone else, the tracking email still comes to you so the surprise stays a surprise.

Lost or late boxes

If tracking hasn't updated in 5 business days, or your box shows delivered but never arrived, reply to your shipping confirmation email. We'll work with the carrier and send a replacement if the box can't be found.