Refund policy

Our boxes are packed with food, and food can't be resold once it leaves us. That means we don't accept returns on food items. If something goes wrong with your order, we will make it right.

Damaged, spoiled, missing or wrong items

If a box arrives damaged, an item is broken, melted or spoiled, or something is missing or wrong, reply to your order confirmation email within 7 days of delivery. Include your order number and a photo of the problem. We will send a replacement or refund the affected items, your choice. You don't need to send anything back.

Items that aren't food

Unused keepsakes, like the mug, ornament, magnet or journal, can be returned within 30 days of delivery for a refund of that item. Reply to your order confirmation email first so we can send return instructions. Return shipping is paid by the buyer unless we made a mistake.

Personalized items

Custom photo cards and corporate orders with a printed logo card are made for you, so they can't be refunded once printed. If we made a printing error, we will reprint and reship at no cost.

Cancellations and changes

You can cancel or change an order until it is packed. Most orders are packed the next business day, so reach out as soon as you can. Orders held for the holidays can be changed or canceled until December 7.

Address problems

Please double check the shipping address at checkout. If a box is returned to us or lost because of an incorrect or incomplete address, we can reship it for the cost of shipping. For orders where you chose "Text or email them," we contact the recipient within 1 business day and confirm their address before the box ships. If they haven't answered in 5 days, we email you to decide what to do.

Refunds

Approved refunds go back to your original payment method within 5 to 10 business days.

Questions

Reply to your order confirmation email and a real person in Detroit will get back to you within one business day.